It important to understand prior to applying that our work-at-home agents are independent contractors and not employees. Numerous state and federal agencies provide guidelines to make these distinction so check with your state’s workforce commission for further details. This video provides a broad overview of the differences.
Our network of remote independent contractors — aka the WooHoo! Crew, is made up of best-in-class customer care pros. When you join the WooHoo! Crew, you will have access to apply to different contracts exclusive to Working Solutions and gain experience in different industries.
The WooHoo! Crew is our network of remote customer care pros.
Most of our client programs require handling inbound and/or outbound customer care calls, emails, and/or video chats. We work with clients in the following industries: education, hospitality, fitness, arts and crafts, real estate, health and insurance, senior living, nursing credentialing, and youth sports.
You will not be hired as an employee. Working Solutions customer care pros are independent contractors.
What you need*We can only work with contractors located in the United States and Canada. Additionally, we are currently not accepting applications from contractors located the following US states: California, New York, Pennsylvania, and Washington.
The application processYou can begin the application from your mobile device, but you will need to complete the PC scan step from the laptop or desktop you will use for work in order to complete the application. If you have started an application and need to switch devices to complete the PC scan, log into the Vyne applicant portal on the new device to continue. You will receive an email with your Agent ID needed to sign in after you begin your application and submit your profile.
Becoming a ContractorNo, there are no fees involved to join our network of customer care PROs. We will never ask you for banking/financial information during the application process.
No, you only need to apply to join the WooHoo! Crew once. Once you are part of our network of remote customer care PROs, you will be able to view all open and “coming soon” contracts and select the client program you feel suits you best based on your experience, availability, and interest. We do not allow contractors to have more than one candidate profile.
All of our customer care PROs work from home, as long as they are located in one of our acceptable locations. We can only work with contractors located in the United States and Canada. Additionally, we are currently not accepting applications from contractors located in the following US states: California, New York, Pennsylvania, and Washington.
WooHoo! 🎉 Candidates who qualify will be able to move forward to the next step in our application process, the PC scan. Once you complete the scan, you will be able to view all open and “Coming Soon” contracts and can select and complete the program-specific questions for the client program that interests you the most.
Once you submit the assessment, we will let you know if the assessment results meet our requirements. If your assessment results meet our requirements, you will continue to the next step of the application process, the PC scan. If the results of your assessment do not meet our requirements, you will be notified at that time. Please note, you will only be able to take the assessment once.
Given the high-volume of applications that we receive, we do not allow candidates to retake the assessment. Please make sure you take the assessment in a distraction-free space and have plenty of time to complete it.
Once you complete the PC scan on our online portal, Vyne, you will be able to view all open and “coming soon” contracts. Select the client program that interests you the most and complete the program-specific questions. We will notify you by email if you were selected for the client program. Please make sure to complete all of the required fields to avoid any delays. For any “Coming Soon” contracts, we will notify you once they open for selection so you can complete the program-specific questions.
Once you are selected to work on a client program, you will go through virtual preparation to learn the client’s business and customers before starting to work. Instruction can take anywhere from two days to several weeks, depending on the client. There is no cost or fees for preparation; you may receive a monetary stipend for your time, providing you meet all the program requirements.
Log into the applicant portal, Vyne, and go to the PC scan step. Click the “Download Again” button to download and run the scan again.
Please log in to the Vyne applicant portal using your email and the Agent ID you were provided by email. If you do not remember your Agent ID, you will have the option to have it resent to you via email by clicking “Forgot Agent ID” in the login page. Active PROs (currently/recently active on program) ONLY: access Vyne for PROs here.
We do not currently partner with other call centers, staffing companies, or IBOs. Interested applicants/potential agents must apply individually and directly with Working Solutions.
Work and compensationOur customer care pros are able to schedule their work hours. When you join the WooHoo! Crew, you work when it’s convenient for you.
Our contract hours range between 15 to 40+ hours per week. Minimum requested hours vary depending on client program.
Yes. Once you have successfully completed at least 50 hours on a contract, you will be eligible to add more client programs to your workload.
Working Solutions customer care pros have earned up to $19/hour plus bonuses and incentives. The pay structure varies depending on the client program. Some of our contracts are paid by the record or entry, while others are paid by talk minutes, sales, or a combination of both. Please refer to the job description of the opportunity that you are interested in for more information.
Working Solutions uses Wingspan as the payment system to pay you for work performed. It offers flexible payment options such as direct deposit, a debit card, and Wingspan wallet.
Since Working Solutions customer care pros are independent contractors, we cannot offer traditional benefits such as paid time off and health insurance. However, there are many perks to joining the WooHoo! Crew:
🏡 Work from home
🚗 No commuting hassles
📆 Schedule your hours
🙌 Work when it’s convenient for you
🏭 Gain experience in different industries
💵 High pay rates
🎉 Bonuses and incentives
Yes. If you were referred to us by one of our customer care PROs, please use their custom referral URL or referral QR code to apply. This will allow us to make sure we properly thank them for sending you our way. Contractors who make successful referrals are awarded $400 USD for each one who joins the WooHoo! Crew.
Computer requirementsIn order to work on a Working Solutions program, agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.
Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.
Working Solutions staff will assist with the installation and configuration of our client’s software. There are times when we are not able to do this successfully because of your computer’s status and we may require you to uninstall certain software. In some situations, we may require you to reset your computer and reinstall Windows new. Working Solutions cannot assist you with this process.
Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization) and are therefore not suitable for independent contractor use.
Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.
We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.
A PC that is fully updated with all current patches, critical updates, and service packs from Windows Update is requested. These guidelines are outlined for each program as agents are provided with the program offers.
It is not necessary to purchase or use a third-party antivirus program. In many cases, these are not compatible with our client’s software and can prevent access. Working Solutions recommends using Microsoft Defender which is included with all modern versions of Windows.
Mac support is limited to Intel-based machines with Windows 10 or Windows 11 installed via Apple’s Boot Camp utility. Compatible Mac machines must be running Windows to access and install client systems. We do not support macOS, or any Mac with Apple Silicon (M1 and M2 processors).
Most commonly, you will use Google Chrome. Other browsers you may be asked to use are:
We recommend the following processor types:
Note: The latest AMD Athlon processors are acceptable subject to individual review and are accepted at Working Solutions’ discretion
At least 50 GB free space available
Minimum Optimal Screen Resolution:
A smartphone with a current version of Android or iOS may be needed on certain client programs for two-factor authentication purposes
*We do not recommend using built-in laptop trackpads
Network requirements*Note: Agents are responsible to ensure the quality of services with their internet service provider and networking hardware, including but not limited to: network cabling, modems, routers, and all necessary network interface hardware.
An internet connection must be entirely wired and at NO point wireless. The following service types are wired and accepted:
The following Internet providers are incompatible:
No. Due to the sensitivity of client software, systems and connections, we cannot support wireless connectivity. During work hours, the wireless connection adapter should be turned off or disabled to ensure that all Internet traffic only goes through your wired connection. Please become familiar with the wireless adapter settings or physical on/off switches on your machine so you may make these changes as needed.
No: All connections to Working Solutions systems and WSOL client systems must be directly through your internet service provider.
Independent contractor and employee comparison| Independent contractor | Employee |
|---|---|
| Generally provides consulting services to more than one company | Usually works for only one employer |
| Sets his or her own hours | Works the hours set by the employer |
| Works out of his or her own office or home | Usually works at the employer’s place of business |
| Does not receive employment benefits | Often receives employment benefits, such as health and disability insurance |
| Works relatively independently | Works under the control and direction of the employer |
| Incurs the costs associated with performing the job | Tends not to incur costs or make investments in the work |
| Has acquired very specialized skills and comes to the work relationship with a particularized education or experience background | Has a general education and experience background, and receives special training from the employer in order to do the job better |
| Is not subject to tax or FICA withholding, but pays his or her own self-employment tax | Receives net salary after employer has withheld income tax, Social Security and Medicare tax under FICA |
| Is not eligible for unemployment compensation benefits | Is likely eligible to receive unemployment compensation after layoff or termination |
| Is not eligible for worker’s compensation benefits | Will receive worker’s compensation benefits for any workplace injury |
| Generally can be let go by the company for any reason, at any time | Generally can be terminated by the employer only for good cause and with notice |
| Is paid according to the terms of the contract, and does not receive additional compensation for overtime hours worked | Is covered by federal and state wage and hours laws such as minimum wage and overtime rules |
